Terms and Conditions, Privacy Policy

Terms and Conditions

By making a booking, you (“the guest”, “you”) agree to comply with the following terms and conditions:

Booking and Confirmation

Booking Cut-Off Date: To secure your spot, please make your reservation at least 1 day before the date of service.
Booking Confirmation: Your booking will be confirmed once full payment is successfully received. A confirmation email with all details will be sent to you.
Changes to Booking: Changes to the booking, including dates or number of guests, are subject to availability and may incur additional charges. Any changes must be communicated via our designated contact channels.
Presentation of Confirmation
- For bookings where hotel details are provided, our driver will meet you in your hotel lobby at the pick-up time specified in the confirmation.
- Please present your booking confirmation to the driver upon meeting, or upon arrival at Elephant Camp (for those selecting the “own travel” option).
- For bookings with the “hotel not booked yet” option, kindly inform us of your final travel details via the provided contact information no later than 1 day before the service date.
Presentation of Confirmation: Please present your booking confirmation at your hotel before the transfer service begins.

Payment

Payment Method: You agree to pay using a credit or debit card that is valid for legal transactions.
Credit/Debit Card Usage: Cards are accepted for all bookings made through our website. For bookings and payments made locally or within the territory of Thailand, bank transfers and cash payments are also accepted.
Balance of Payment: If a deposit was made, please ensure that the remaining balance is settled in cash before the transfer service starts at your hotel.

Cancellation and Refund Policy

Cancellation More Than 30 Days Before Tour-Date (UTC+07:00 Bangkok): A full refund will be issued after deducting a service fee of THB 1,000 and all applicable bank fees.
Cancellation Less Than 30 Days Before Tour-Date and/or No Show: No refund will be issued.
Deposit Payments: Deposits are non-refundable under any circumstances.
Refund Requests: Refunds can only be requested if agreed upon by the seller. The seller will inform you of the refund process.
Refund Processing: Refunds will be processed through the original payment method and to the person who made the payment. Timing of refunds may vary depending on your bank or payment service provider.
Refund Timing: Refunds are not guaranteed to be credited promptly, as processing times may vary.
Suspension of Payment or Refund Requests Through Payment Service Providers: Notification of suspension of payment or refund requests through banks, financial institutions, or other entities besides the company will be considered a violation of the terms of use. Such actions may lead to temporary suspension of your account and immediate investigation. The company will not be able to refund the amount if such actions are taken.

Privacy Policy

www.edc-studyandtour.com (“EDC,” “we,” “our,” or “website”), we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we handle your data in accordance with the Personal Data Protection Act, B.E. 2562 (2019). It applies to all products and services provided by EDC, including our website, social media, and other channels.

Principles for Collecting Personal Information
Legal Basis for Data Collection:

Performance of the Contract: We collect personal data to fulfill our contract with you, such as processing payments and delivering products or services.
Consent of the Data Owner: We collect, use, and disclose personal data based on your consent, especially for sensitive information not exempted by law. This includes notifying you of the purpose of data collection and obtaining your consent.

Collecting Personal Information
We collect various types of personal information, including:

Personal Information: First name, last name, gender, date of birth, national ID number, photograph, citizenship, and any relevant government-issued documents.
Contact Information: Postal address, email, phone numbers (home, hotel, mobile), and social media accounts (LINE ID, Facebook, Google ID, WhatsApp).
Financial Information: Credit/debit card details, bank account information, and tax invoices.
Other Relevant Information: Health information and other data related to buying and receiving products and services.
Additional Information: We may collect additional information after a transaction to enhance your experience.

Objectives of Personal Data Processing
We use your personal data for:

Facilitating website use and service provision: Improving convenience in ordering, shipping, returning, and changing products.
Customer Support: Answering questions, providing assistance, and addressing requests or complaints.
Service Improvement: Analyzing and developing better products or services based on customer needs.
Marketing and Promotions: Sending information about products, services, special offers, and promotions with your consent.
Data Analysis: Using data for market research and development.
Security and Legal Compliance: Preventing, detecting, and investigating crimes and security breaches.

Data Protection Measures
We implement measures to protect your personal information, including:

Administrative: Policies and procedures to safeguard data.
Technical: Security systems and technologies to prevent unauthorized access.
Physical: Measures to secure physical access to data.

Retention of Personal Data
We retain your personal information only as long as necessary for legal or business purposes. Once data is no longer required, we will delete or destroy it.

Use and Disclosure of Personal Data
We do not disclose your personal information without your consent unless required by law. We may share data internally to improve our products and services and for marketing activities, as outlined in this policy.

Rights of the Data Owner
You have the following rights regarding your personal data:

Withdrawal of Consent: You can withdraw consent at any time.
Access to Personal Information: Request access to or copies of your personal data.
Electronic Information and Transfer: Receive and transfer your data in electronic form.
Objection to Data Processing: Object to data collection, use, or disclosure.
Deletion or Modification: Request deletion or correction of your data.
Suspension of Processing: Request to suspend processing of your data.
Complaints: File complaints with relevant authorities if you believe there is a violation of the Personal Data Protection Act.

Review and Amendment of the Privacy Policy
We review and update this policy regularly to comply with legal requirements and to reflect changes in our practices. Updates will be posted on our website.

Contact Details
For inquiries or to exercise your rights under this policy, please contact us at:

Office Name: EDC Study and Tour

Address: 270/6 Moo 12 Krabinoi Muang Krabi 81000

Email: [email protected]

Telephone number: (+66) 083-9654-982

Effective Date
This Privacy Policy is effective from 17 June 2024 onwards.